Proven End-to-end Lifecycle Solutions for Product Design, Marketing, Sales,
Customer Service, Operations, Technology & Compliance

The Third Annual
Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods

Deep dive into all key ingredients for creating winning warranty & service contracts for vehicle,
home, appliance, mobile, electronics & other consumer markets

March 26-27, 2025
Crowne Plaza® New Orleans French Quarter – Astor New Orleans, Louisiana

About The Event

Join us for the Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods – a deep dive into all key ingredients for creating winning warranty & service contracts for vehicle, home, appliance, mobile, electronics & other consumer markets. Hear top industry leaders discuss tools and strategies for end-to end lifecycle solutions for product design, marketing, sales, customer service, operations, technology & compliance. The all new agenda features riveting case studies and timely panel discussions. Plus, you'll want to participate in the always-popular industry-specific roundtable discussion groups and hot off the press market news flashes from Warranty Week.

Speakers

Speaker 6

Donald Berry

VP, Insurance – International Operations

Speaker 3

Keith Cook

Director – Subaru Added Security

Speaker 3

Travis Moore,

General Counsel

Speaker 3

Jim Mostofi

Chief Executive Officer

Speaker 3

Kevin Roney

Business Development, Extended Service Plans

Speaker 3

Shawna Rooney

Sr. Director of Membership, Services, and Warranty

Speaker 3

Lari Stone

Service Business Coordinatory, AR/VR Support Ops

WHO SHOULD ATTEND


Warranty, Extended Warranty & Service Contract Leaders & Decision Makers from:

  • OEMs
  • Retailers
  • Dealers
  • Agents
  • TPAs
  • Insurance Companies
  • Reinsurance Companies
  • Solution Providers
  • Consultants
  • Law Firms
  • Actuarial Firms
  • Technology Providers


From the following industries:

  • Vehicle
  • Home
  • Appliance
  • Mobile
  • Electronics
  • Furniture
  • Jewelry
  • Energy
  • Other special markets


Involved in the following Job Functions:

  • Product Development
  • Sales/Business Development
  • Claims
  • Administration
  • Marketing
  • Distribution
  • Aftermarket
  • Field Service
  • Client Relationship Management
  • Technology
  • Data
  • IoT
  • AI/NLP
  • Legal
  • Actuarial
  • Revenue
  • International
  • Risk Management
  • Customer Service
  • Finance
  • Principal/Owner
  • C-Suite
WHAT YOU WILL LEARN


  • A comprehensive understanding of how to navigate the complexities of extended warranties & service contracts at the pre-conference workshop: Service Contracts 101 – An A-Z Primer
  • Build brand loyalty & increase retention – sales, marketing, customer experience
  • Design, market & service embedded protection products
  • Innovative sales, marketing & distribution channels: consumer trends and behaviors
  • Integrate OEM factory warranty with extended warranty & service contracts
  • Applications for AI: A cross-industry exploration from product design, call center, marketing & sales to loss control and claims
  • Build an extended warranty & service contract program
  • How dealers build a lifetime profitable relationship with consumers and how you can contribute
  • Legislative and regulatory developments impacting vehicle service contracts and protection product warranties and home and consumer goods service contracts
  • Automotive claim loss ratios: identifying, understanding, and controlling excess claims
  • EV extended warranties: product design, data, availability, batteries, and more
  • Exclusive study results: redesigning home warranty policies for a sustainable future – appealing to next generation buyers
  • “Off podium” insights from your peers during our exclusive industry-specific roundtable discussions
  • The latest updates on companies and people in the news and how they may impact your business from Warranty Week
  • Join this premier event known as the place to learn from and network with decision makers from all sides of the industry


Testimonials from
Our 2024 Program:

SPONSORED BY

Educational Underwriters

SUPPORTING ORGANIZATION

Media Partners