An engineer at heart; Alex is an established technology leader with a demonstrated history of working and consulting in the software space. As Chief Technology Officer of VectorSolv, he is responsible for driving the organization's technological strategy and orchestrating the engineering efforts to innovate in the warranty space. He develops strategies for advancing partnerships, technology platforms, and business solutions. He leverages existing technologies that can boost the organization’s future, push the envelope, and make decisions that develop its technological infrastructure to align with company and customer objectives.
Eric Arnum is the editor of Warranty Week, an online publication written for the warranty industry professional. Based in New York and launched in late 2002 as both a free weekly email broadcast and a website at www.warrantyweek.com, the newsletter has quickly gained a following among manufacturers, retailers, servicers, and insurance professionals. Subscriptions to the free weekly email edition have now surpassed 7,000 people, while Web traffic is typically around 12,000 to 15,000 page views per week.
Weekly topics have included specific market close-ups on product warranties, extended warranties, claims rates in industries such as air conditioning, automotive, PCs, disk drives, printers, consumer electronics, solar panels, construction, mining, telecommunications equipment, plasma TVs, jetliners, sports stadiums, new homes, skateparks, and farm equipment. On a quarterly basis, trends in warranty claims and accruals by more than 800 manufacturers are detailed in depth. Also featured are periodic articles about industry conferences and warranty claim processing and analysis software providers.
Before launching Warranty Week, Arnum edited two different newsletters about the data communications industry -- Messaging Online, and Electronic Mail & Micro Systems (EMMS) -- while also engaging in custom research projects tracking the growth of the World Wide Web in Europe and the market for Internet services in South America. He also has worked as a reporter and freelance photographer for various online music publications. Eric Arnum is a graduate of Syracuse University with a degree in economics.
Mike and his team lead Asurion’s global logistics, supply chain platform technologies, and Asurion Tech Repair and Solutions inventory operations teams across our warehouses in North America and the Philippines. Mike has over 25 years of experience in strategic leadership roles at Asurion and in the technology and telecommunications markets. Beyond Asurion, Mike has lead global teams at both AT&T, Synchronoss Technologies, and CSC. He has held a variety of roles in technology, product management, service delivery and operations. Mike holds an MBA from Fairleigh Dickinson University and a BS in Computer Science at Rutgers University.
David Froning directs a Product Management team that focuses on Quality & Service Solutions. Mr. Froning works in partnership with manufacturers, suppliers, and industry organizations to develop solutions for manufacturing industry issues such as early warning, accelerated problem solving, predictive maintenance, and fraud detection.
Before SAS, Mr. Froning worked for General Motors. He managed the development, operation, and continual improvement of quality and warranty information systems across GM’s North American operations and supplier community. His experience also includes work with leading automotive market research firms. He holds a Bachelor of Science from Michigan State University and a Master of Science from the University of Wisconsin.
Michael Huff has over thirty years of Sales, Operations, Finance and Insurance leadership experience in the Automotive OEM sector. He has lived / worked in various countries (US, Canada, Germany, Bermuda) and regional / head-quarter offices globally. He is currently head-quartered out of Bermuda with subsidiary offices in the US, Canada and Malta. Michael has global responsibility for all consumer insurance/service contract products and corporate reinsurance programs at Nissan. Today, he oversees insurance/reinsurance/service contract products in 34 countries.
Ron leads our Residential HVAC & Supply Procurement Team and is responsible for the business’s overall procurement strategy, development, and execution. Ron partners with the senior leadership team and our corporate category teams in building a reliable, cost competitive supply chain, aligned with our strategic priorities.
Ron has held procurement leadership roles at Trane Technologies in multiple business units, and most recently led our Global Procurement Category teams for the corporation, prior to rejoining the Residential team in 2020S. Prior to joining Trane Technologies, Ron had an extensive career in global operations, leading in procurement, materials management, distribution, and logistics for Nordson Corporation, Schick Corporation and Avery Dennison.
Ron earned his MBA from Baldwin Wallace College and a Bachelor’s degree in business from John Carroll University. He enjoys golf, boating and travel.
Jessi Miller completed her undergraduate work at University of Maryland, College Park with a BS in Marketing from the Robert H. Smith School of Business (and with a concentration in Performance Dance, but that is a topic for another day). She began her career with Toyota in 2002 as a Marketing Analyst for the Toyota Financial Services Eastern Regional Office which at the time was located in Parsippany, NJ. Her journey continued as she served numerous roles in sales, training, marketing, and operations until her career brought her to headquarters where she supported both Sales Operations and Technology for automotive finance originations as their Senior Leader until 2020 when she had the opportunity to work with the Voluntary Protection Products Team (formerly known as Insurance). She leads the Sales and Technology area for Toyota Financial, Lexus Financial as well as their Private Label, Mazda Financial.
Outside of work Jessi loves to spend time with her husband and their 2 very busy children, Colby (14) and Addison (10). Besides routing them on at their various activities, they are all very much out-doors-y people who enjoy nature walks, camping, or just being outside... especially as the summer heat starts to dissipate in Texas.
Travis Moore is General Counsel for the Service Contract Industry Council, Motor Vehicle Protection Products Association, and the GAP Alliance. Travis engages with regulators and legislators across the country to advocate for the home, auto, and consumer goods service contract industries. In addition to being an expert in the service contract regulatory world, Travis is an entrepreneur and business owner in Kansas City.
Travis received a B.A. from North Park University in Philosophy with a certificate in non-profit business administration from the Nonprofit Leadership Alliance. He received his J.D. from the John Marshall Law School (now UIC Chicago School of Law) and is the recipient of the Chicago Bar Liberty Bell Award.
Career SummaryJim Mostofi is the Chief Executive Officer of Choice Home Warranty. Prior to joining Choice, Mr. Mostofi was the Global Head of Business Development for the Service Programs Division of AIG Insurance and spent 10 years at Service Net Warranty, LLC, a leading warranty administrator, where he served in various roles including General Counsel, Chief Financial Officer and Chief Operating Officer. Mr. Mostofi also spent several years advising warranty and non-warranty clients as a corporate attorney with Frost Brown Todd, LLC, specializing in merger and acquisitions and insurance regulatory matters. He began his career as a certified public accountant, where he spent 10 years working at several public accounting firms including the Chicago office of Ernst and Young where he specialized in taxation of large financial institutions.
Education and CredentialsMr. Mostofi earned a bachelor’s degree in accounting from New York University’s Stern School of Business. He also has an M.B.A. with a concentration in finance from Loyola University’s Graduate School of Business, and a J.D. from DePaul University College of Law.
Chris has spent 15+ years working in the service contract industry, managing large retail and OEM clients within the consumer product space for TPA’s and Underwriters. In addition, he’s also worked for large appliance manufacturers including Maytag, Bosch, and Samsung. His account management responsibilities have allowed him to work on many different aspects of a service contract program, including new product development, training, merchandising, aftermarket programs, and everything in between.
Currently, Chris manages the client services and training team at Centricity, which allows him to work with Centricity’s diverse group of clients on growing and optimizing their service contract programs
Kevin has an extensive history in a variety of industries and functional disciplines, but has experienced a significant concentration in the Extended Service industry during his career. Twenty-plus years of his overall tenure has covered every aspect of ESP business activities, including integration with the core OEM business and manufacturing, product and ESP deployment, dynamic and direct marketing activities, administration and field service execution, analytics and price / claim optimization, as well as business, staffing, and actuarial oversight. Several times during Kevin’s career, he has identified a changing landscape at either the OEM or at the insurance partner, and created new and unique business models and consumer facing solutions to deliver step function changes to the underlying business model.