2022 Speakers

WARRANTY WEEK

Eric Arnum

Editor
Pentair

Darius Bullock

Services Business Development Director
Locke Lord LLP

Brian T. Casey

Esq., Partner, Co-Chair of Regulatory & Transactional Insurance Practice Group
AIG

Christopher Costin

Senior Director, Global Business Development
Ferguson

Tracey Eppes

National True Blue Program Manager
Centricity

Aaron Feinberg

Vice President of Operations
SAS

David Froning

Portfolio Manager of IOT Solutions
Hyundai Capital America

Erick Gonzalez

Director, Strategy and Sales Planning
New Leaf Service Contracts, Inc

Sean M. Hicks

CEO & Co-Founder
Tavant

Samantha Horton

Sr. Business Analyst
GE Appliances

Eric Johnson

Program Director - Zero Distance
Aquant

Sidney Lara

Industry Principal
Meenan P.A.

Aaron Lunt

Insurance Regulatory & Government Relations Consultant
New Leaf Service Contracts, Inc

Kharl Mena

Vice President of Business Development & Client Services
Hornbeam Insurance Company

Julie Messer

Sr. Vice President
Toyota Financial Services | Lexus Financial Services

Jessi Miller

Group Manager, VPP Sales Excellence & Technology
Beecher Carlson

Gregory Myers

Executive Managing Director
puls.com

Gabi Peles

CEO
Centricity

Chris Penn

Vice President, Client Services
Tavant

Roshan Pinto

VP Manufacturing
Deere & Company

Kolby Rath

Manager, Aftermarket Portfolio
Clyde

Ben Rayas

Director, Program Management
Beecher Carlson

Jeremy Richardson

Senior Vice President, Actuary
Armadillo

Matan Slagter

Chief Executive Officer
Truepic

Craig Stack

Co-Founder & President
Caterpillar Financial Aftermarket Solutions

Alex Tumanov

Distribution Manager, Energy & Transportation
National Service Alliance

Randy Whitehead

President
Frost Brown Todd LLC

Jesse D. Wilson

Partner
Thermo King

Jaimie Wolfert

Claims Management, Manager
Frontdoor Home

Brett Worthington

Senior Vice President, Business Development
Domestic and General

Kyle Yount

Director of Business Development
Speakers Biographies

Eric Arnum

Editor
WARRANTY WEEK

Eric Arnum is the editor of Warranty Week, an online publication written for the warranty industry professional. Based in New York and launched in late 2002 as both a free weekly email broadcast and a website at www.warrantyweek.com, the newsletter has quickly gained a following among manufacturers, retailers, servicers, and insurance professionals. Subscriptions to the free weekly email edition have now surpassed 7,000 people, while Web traffic is typically around 12,000 to 15,000 page views per week.

Weekly topics have included specific market close-ups on product warranties, extended warranties, claims rates in industries such as air conditioning, automotive, PCs, disk drives, printers, consumer electronics, solar panels, construction, mining, telecommunications equipment, plasma TVs, jetliners, sports stadiums, new homes, skateparks, and farm equipment. On a quarterly basis, trends in warranty claims and accruals by more than 800 manufacturers are detailed in depth. Also featured are periodic articles about industry conferences and warranty claim processing and analysis software providers.

Before launching Warranty Week, Arnum edited two different newsletters about the data communications industry -- Messaging Online, and Electronic Mail & Micro Systems (EMMS) -- while also engaging in custom research projects tracking the growth of the World Wide Web in Europe and the market for Internet services in South America. He also has worked as a reporter and freelance photographer for various online music publications. Eric Arnum is a graduate of Syracuse University with a degree in economics.

Darius Bullock

Services Business Development Director
Pentair

Darius Bullock is currently the Services Business Development Director for Pentair in the Pool Business Unit, responsible for the overall strategic growth of Services Programs via consumer marketing, dealer network sales, pricing, and profitability strategies. Darius has over 17 years of Warranty and Services experience, having led Fortune 500 programs at both major manufacturers and big-box retail, and also has served in a variety of service contract leadership positions.

Brian T. Casey

Esq., Partner, Co-Chair of Regulatory & Transactional Insurance Practice Group
Locke Lord LLP

As Co-Leader of Locke Lord's Regulatory and Transactional Insurance practice group, and a member of the Firm's Corporate, Capital Markets and Health Care practice groups, Brian focuses on corporate, merger and acquisition, corporate and structured finance and other transactional, and regulatory matters for corporate clients in the insurance, financial services and health care industries. One significant facet to Brian's practice is a focus on insurance-linked securities and related insurance capital markets transactions. His clients include insurance companies, insurance holding companies, managing general agents and insurance agencies, third party and claims administrators, banks and other financial institutions, investment banks and reinsurance companies.

Christopher Costin

Senior Director, Global Business Development
AIG

Christopher Costin is the Senior Director of Global Business Development for AIG’s Warranty & Service Programs division. In 4.5 years at AIG, Christopher has been responsible for new business strategy and product development initiatives for Global and U.S. OEM, Retail and Financial Services partners in addition to management of existing global OEM accounts.

Prior to joining AIG, Christopher spent 11 years in finance and accounting at PwC, Northern Trust and Guggenheim Partners as a licensed CPA. Christopher graduated from the University of Kentucky with a B.S in Accounting in 2006 and a M.S. in Accounting in 2007.

Tracey Eppes

National True Blue Program Manager
Ferguson

Tracey Eppes is the National Appliance and Protection Plan Manager at Ferguson, Enterprises. Tracey's background includes over 20 years of experience in customer service and the appliance industry by way of operations support, service and sales management. She successfully launched Ferguson's first nationwide appliance customer service program in partnership with New Leaf in 2017. Tracey’s next accomplishment will be in collaboration with New Leaf to renew the protection plan sales approach to yield explosive growth.

Aaron Feinberg

Vice President of Operations
Centricity

Aaron Feinberg is the Vice President of Operations at Centricity. He is responsible for all customer care, claims and service operations. Centricity is a wholly owned subsidiary of Bankers Financial corporation (BFC) and is a leader in service and protection for over 35 years. Centricity creates and delivers comprehensive and customized programs across a range of products including service contracts, warranty and contact center solutions.

Our parent company has 40 years of experience in the insurance and financial industries, is family owned and operated, and employs over 900 associates.

Aaron has specialized in contact center operations for nearly twenty-five years. He has a broad range of experience in process improvement, data analytics, performance management with expertise in contact center performance. He has worked in the service contract industry for nearly twenty years.

David Froning

Portfolio Manager of IOT Solutions
SAS

David Froning directs a Product Management team that focuses on Quality & Service Solutions. Mr. Froning works in partnership with manufacturers, suppliers, and industry organizations to develop solutions for manufacturing industry issues such as early warning, accelerated problem solving, predictive maintenance, and fraud detection.

Before SAS, Mr. Froning worked for General Motors. He managed the development, operation, and continual improvement of quality and warranty information systems across GM’s North American operations and supplier community. His experience also includes work with leading automotive market research firms. He holds a Bachelor of Science from Michigan State University and a Master of Science from the University of Wisconsin.

Erick Gonzalez

Director, Strategy and Sales Planning
Hyundai Capital America

Erick Gonzalez is the Director of Planning, Product, and Strategy for Hyundai Capital Insurance, responsible for the product and pricing development, planning, OEM program administration and digital functions.

As a seasoned professional for more than 18 years of automotive captive finance and insurance experience, Erick is known for driving product market share, operational excellence and financial performance. Erick’s team directly supports the Hyundai Motor America and Genesis Motor America Service/Parts and CPO divisions through the administration of OEM vehicle service and maintenance programs.

Erick holds an MBA from Thunderbird International School of Management and a Bachelor of Business Administration from the University of Miami. He is based at Hyundai Capital America’s US headquarters in Irvine, California.

Sean M. Hicks

CEO & Co-Founder
New Leaf Service Contracts, Inc

Sean has been in the retail service and service contract business for more than 30 years. In 2011, Sean and Rick Gavino started New Leaf to bring "a whole new approach" to the service contract industry by building innovative products and providing custom programs.

Samantha Horton

Sr. Business Analyst
Tavant

Sam is an appreciative and continual student of the manufacturing and warranty industry. She continually dives into a vast array of projects, each of which requires her to understand complex business processes, identifying business, user concerns, and resolving them. To do this, she is often researching manufacturing industry techniques and completing Salesforce related training to realize all possible solutions with high customer satisfaction. Samantha has an innate capability to relate and communicate with both technical and business-related professions. Before joining Tavant, she worked with a manufacturing company to develop a more seamless warranty process that would help ease user effort and save on warranty reserves. In her free time, she enjoys voluntarily leading yoga classes in her community and walking her dogs. At Tavant, she continues to provide forward-thinking warranty solutions for the manufacturing industry.

Eric Johnson

Program Director - Zero Distance
GE Appliances

GE Appliances is committed to bring happiness and well-being to every home. This mission has taken on new meaning in the Internet of Things era. With over 20 years of experience leading New Product Introductions across multiple product lines, Eric and his teams have helped to build the necessary product infrastructure needed to support this new wave in diagnostics technology. In his current role, Eric has created the service strategy for North America’s leading manufacturer of connected appliances.

Sidney Lara

Industry Principal
Aquant

Sidney Lara is an Industry Principal with extensive service experience in new product development, product support, field service operations, and innovations in warranty. Sidney is a visionary leader who embraces change and leverages data to make sound business decisions.

Aaron Lunt

Insurance Regulatory & Government Relations Consultant
Meenan P.A.

Aaron E. Lunt is an Insurance Regulatory & Government Relations Consultant for Meenan P.A. Prior to joining Meenan P.A., Aaron served as General Counsel for American Auto Guardian, LLC, a third-party administrator for automotive service contracts, GAP waivers and related protection products, overseeing all legal aspects of the organization including form filings, company licensing, regulatory guidance & counsel, employment matters and a host of other areas. Aaron has served in varying senior legal, government relations and regulatory roles at several companies including CNA, Assurant, The Warranty Group and Zurich. Aaron’s reputation is focused on identifying business-friendly compliant solutions to support profitable growth. By using these skills, his clients create market opportunities to innovate and solve customer problems while limiting financial, regulatory and reputational harm to each company.

Aaron is an Illinois-licensed attorney and holds the Chartered Property and Casualty Underwriter (CPCU) and Associate in Reinsurance designations. He has also served on several board/councils and in varying professional and personal volunteer capacities.

Aaron received his B.A. from Trinity Christian College in Business Administration in 2000 and his J.D. from University of Illinois, Chicago Law School (f/k/a John Marshall Law School) in 2004.

Kharl Mena

Vice President of Business Development & Client Services
New Leaf Service Contracts, Inc

Mr. Mena has spent twenty-five (25) years in the service contract business, holding executive positions with such companies as Warrantech Consumer Product Services (WCPS), Warranty Corporation of American (WACA), and Asurion. He has served as a consultant to companies in retail and services industry. Today he serves a Vice President Business Development and Client Services for New Leaf Service Contracts Inc. Mr. Mena has vast experience and proven success identifying solutions and developing programs which drive positive customer experience, reduce costs, and grow bottom line profit. Mena has worked as a strategic partner with leading retailers, service providers and manufacturers in the US and Canada.

Mena’s a passionate change agent and strategic approach to value partnerships. Under his leadership his teams have earned several awards from multiple clients which include, Most Innovative Vendor and National Vendor of the Year and Strategic Partner of the Year. Mr. Mena is a frequent speaker at industry associations and retail buying groups.

Julie Messer

Sr. Vice President
Hornbeam Insurance Company

Julie joined Hornbeam in 2020 to manage operations of the business. Prior to joining Hornbeam, Julie served for a year as Chief Customer Officer at OnPoint Warranty and 15 years as VP of National accounts for AIG/Service Net (AIG acquired Service Net in 2012). In those roles, Julie was responsible for operational execution and growth of North America Service Warranty clients. Julie has been successful in partnering with OEMs, Retailers, and Service Companies to grow their service revenue and build brand loyalty with their consumers. She has also been effective in defining and executing strategy in system infrastructure, business processes, and vendor/client integrations. Prior to her experience with AIG/Service Net, Julie spent 4 years at Cintas Corporation in process improvement and project management for its distribution division for North America.

Jessi Miller

Group Manager, VPP Sales Excellence & Technology
Toyota Financial Services | Lexus Financial Services

Jessi Miller completed her undergraduate work at University of Maryland, College Park with a BS in Marketing from the Robert H. Smith School of Business (and with a concentration in Performance Dance, but that is a topic for another day). She began her career with Toyota in 2002 as a Marketing Analyst for the Toyota Financial Services Eastern Regional Office which at the time was located in Parsippany, NJ. Her journey continued as she served numerous roles in sales, training, marketing, and operations until her career brought her to headquarters where she supported both Sales Operations and Technology for automotive finance originations as their Senior Leader until 2020 when she had the opportunity to work with the Voluntary Protection Products Team (formerly known as Insurance). She leads the Sales and Technology area for Toyota Financial, Lexus Financial as well as their Private Label, Mazda Financial.

Outside of work Jessi loves to spend time with her husband and their 2 very busy children, Colby (14) and Addison (10). Besides routing them on at their various activities, they are all very much out-doors-y people who enjoy nature walks, camping, or just being outside... especially as the summer heat starts to dissipate in Texas.

Gregory Myers

Executive Managing Director
Beecher Carlson

Greg Myers is an Executive Managing Director of Beecher Carlson leading the manufacturing sector. This also includes all extended warranty and F&I operations. Beecher Carlson specializes in insurance and reinsurance brokerage, consulting, and captive management for large corporations and groups.

Mr. Myers has worked with Fortune 500 organizations in designing and implementing their insurance programs. Many of these programs have included captive insurance companies, rental captives, large deductible, and self–insured retentions. He has been named as an Automotive Power Broker by Risk & Insurance Magazine five times. Most recently he assisted an Asian and European manufacturing company in developing and placing a combined global property and marine insurance program.

One of Mr. Myers specialties is in the areas of extended warranties and consumer insurance programs, many of which utilize a captive insurance company. He began working on extended warranties in 1985 when Beecher Carlson assisted in the development of an automotive OEM’s program. Mr. Myers has/is working on automotive companies, appliance manufacturers, road builders, and retailers. The work has expanded to other consumer insurance programs including consumer insurance and credit insurance. We currently work with 11 of the largest auto companies.

Mr. Myers has been with Beecher Carlson since 1984. Prior to joining Beecher Carlson, he worked as a consultant with KPMG from 1982 to 1984 working on employee benefit programs and specifically developing software systems for calculating pension benefits. He worked with Tillinghast performing similar consulting work from 1979 to 1981. He spent one year between 1981 and 1982 working with Honeywell as a software engineer developing a new Cobol compiler.

Mr. Myers is a frequent speaker at local and international risk management and insurance conferences. He has authored articles for such publications as the John Liner Review, Risk Management, Captive Insurance Company Review, Leaders, Asia Insurance Review and National Underwriter. Mr. Myers received his undergraduate degree and M.B.A. from the University of California, Los Angeles.

Gabi Peles

CEO
puls.com

Gabi Peles is the CEO of puls.com. Puls is transforming the home services industry by delivering warranty solutions combined with on demand home care.

Prior to Puls Gabi Co-founded eyeview.com (acquired by Aki) and served as its Chief Product officer and COO, working with many fortune 500 brand advertisers such as Macys, Hyundai, Lowes, and others.

Gabi started his career as a software developer and was always interested in harnessing technology to solve challenging customer problems.

Being an executive in the online advertising space as well as direct to consumer brands Gabi has a proven track record leading teams and delivering value to consumers and businesses.

Chris Penn

Vice President, Client Services
Centricity

Chris has spent 15+ years working in the service contract industry, managing large retail and OEM clients within the consumer product space for TPA’s and Underwriters. In addition, he’s also worked for large appliance manufacturers including Maytag, Bosch, and Samsung. His account management responsibilities have allowed him to work on many different aspects of a service contract program, including new product development, training, merchandising, aftermarket programs, and everything in between.

Currently, Chris manages the client services and training team at Centricity, which allows him to work with Centricity’s diverse group of clients on growing and optimizing their service contract programs

Roshan Pinto

VP Manufacturing
Tavant

With more than two decades of experience in the software engineering space, Roshan brings hands-on knowledge of applying innovative and latest technologies to solving business problems. His software engineering experience ranges from managing projects with some of the major players in the steel industry to streamlining processes at the Federal Reserve Bank in Detroit. Roshan is a regular speaker at conferences like Warranty Chain Management, Automotive Warranty Management, Field Service USA, Warranty Innovations, to name a few. Roshan holds a Master’s in Business and a Master’s in Information Systems (Magna Cum Laude) from the University of Detroit, MI, and a Bachelor’s in Industrial Engineering. His paper on “The Cost of CMM deployment in a conventional IT organization” has been published in the Review of Business Information Systems.

Kolby Rath

Manager, Aftermarket Portfolio
Deere & Company

Kolby is the Aftermarket Services Portfolio Manager for Deere & Company In this role Kolby is responsible for the Extended Warranty business for both Ag & Turf and Construction & Forestry Divisions and sits on the Board of Directors for John Deere’s Captive Insurance Company. In addition, Kolby oversees Expert ServicesTM and John Deere ProtectTM which serve to expand John Deere’s global customers capability to manage their cost of operation across the John Deere Enterprise.

Kolby has spent 13 years with John Deere in various field, factory, and corporate roles within Customer & Product Support and Product Marketing. Prior to John Deere, Kolby gained valuable experience as a technician and Service Manager & Warranty at an Ag Equipment Dealership as well as a Harley Davidson Dealership.

Kolby grew up on a small Iowa farm balancing livestock and row crop with working in his father’s auto salvage business and grandfathers electrical and plumbing business. Kolby is a graduate of Iowa State University and enjoys spending time outdoors with his wife and three sons.

Ben Rayas

Director, Program Management
Clyde

Ben has spent the better part of a decade as a retail and warranty specialist. After cutting his teeth as a sales, training and development leader at Best Buy, Ben joined SquareTrade, a warranty behemoth in the consumer electronics and appliance space. As a member of its Field Sales and Operations Team, he helped build out and support retail partner growth. Subsequently, SquareTrade’s growth trajectory made it a sought after acquisition target, and in January of 2017 Allstate Insurance acquired it for S1.4 billion. Ben has since joined Clyde as the Director of Program Management where he works hand in hand with its underwriting partners supporting both existing and new business, while developing the operational framework to support the next stage of our growth.

Jeremy Richardson

Senior Vice President, Actuary
Beecher Carlson

Jeremy Richardson is an Actuary and Senior Vice President with the actuarial practice at Beecher Carlson and has over 10 years of experience as a consulting actuary.

Beecher Carlson provides actuarial service to a broad array of industries for most all property & casualty lines of business, including workers’ compensation, general liability, product liability, employment practices liability and commercial auto liability.

Jeremy began his actuarial career with Willis Towers Watson in 2010 and joined the Beecher Carlson team in 2019. Jeremy has experience working with clients across a variety of industries including construction, healthcare, manufacturing, leisure and hospitality, retail, public entities, and sports and entertainment. Jeremy’s background includes providing clients with loss projections and reserve estimates for their self-insured property and casualty exposures. Jeremy also assists brokers with their renewal strategy by providing retention and collateral analyses.

Jeremy has experience providing captive actuarial work for captives domiciled in Vermont, Arizona, South Carolina, Hawaii, Bermuda and the Cayman Islands. Jeremy is a Fellow of the Casualty Actuarial Society (FCAS) and a member of the American Academy of Actuaries (MAAA).

Jeremy also has a Bachelor of Science degree in mathematics from Middle Tennessee State University.

Matan Slagter

Chief Executive Officer
Armadillo

Matan is the Founder and CEO at Armadillo – a tech enabled Home Warranty business. Prior to founding Armadillo, Matan served as the Head of Market Disruption and Innovation at AIG, where he oversaw the application of technology and transformative business models across Personal Insurance -- a global $11.5 billion P&C business.

Matan has held multiple senior roles at AIG, including as Chief of Staff to the CEO of Global Personal Insurance. In this position he oversaw development of a strategy and plan, which was approved by AIG’s board of directors and yielded a $600 million increase in profitability.

Matan had done extensive work with MGAs, which led to AIG underwriting a number of MGA programs, as well as conducting due diligence which culminated in AIG’s investment in a tech-enabled MGA based out of London. MGA programs underwritten by AIG include a Student Athlete protection program in the US, a Personal Cyber insurance and service offering in Singapore, an on-demand Travel insurance program in Canada and a High Net Worth Property program in the UK.

Matan is a credentialed actuary, with working experience in insurance and reinsurance, and across Property and Casualty, Life and Retirement lines of business. Matan has held roles that span actuarial, underwriting, portfolio management, finance, strategy, marketing, technology and innovation.

Craig Stack

Co-Founder & President
Truepic

Alex Tumanov

Distribution Manager, Energy & Transportation
Caterpillar Financial Aftermarket Solutions

Alex is a distribution manager of Caterpillar Financial Aftermarket Solutions with responsibility for the sales and business development of Extended Service Coverage (ESC) for Energy & Transportation Industries in North America. Since joining Caterpillar in 2002, Alex has held several positions including finance and treasury representative responsible for dealer P&L performance reviews, international account manager in EAME (Europe, Africa, Middle East) financing large Electric Power projects, Power Finance manager procuring finance transactions and syndicated loans, and regional insurance manager for Eastern US. Alex graduated from University of Washington with a Bachelor of Administration degree in finance. Caterpillar Financial is headquartered in Nashville, TN and is a fully-owned subsidiary of Caterpillar Inc.

Randy Whitehead

President
National Service Alliance

Jesse D. Wilson

Partner
Frost Brown Todd LLC

Jesse Wilson is an insurance regulatory attorney with Frost Brown Todd who helps service contract providers with all aspects of service contract regulation across all states. This focus his practice includes the formation and licensing of entities, drafting and filing of service contracts, operational requirements for service contract provid ers, commercial use of service contracts, designing and implementing service contract programs for new market entrants and general regulatory counsel related to service contracts. With an education and background in business, Jesse is able to provide both legal advice and operational and risk management guidance to his clients. In addition, he counsels insurance companies on a wide variety of regulatory issues across all states.

Jaimie Wolfert

Claims Management, Manager
Thermo King

As Claims Management, Manager, at Thermo King Jaimie has responsibilities over both Warranty and our Performance Advantage Service Contract team. She has worked as a part of Trane Technologies for over 4 years, but has been the Manager of this team since April 2021. Alongside the Claims Management team, Jaimie is responsible for setting the strategic direction, leading automation efforts, fully integrating and utilizing Claim Analytics, as well as delivering on our key customer metrics for our dealers and customers.  As part of the Service Contract element, Jaimie is also responsible for developing and implementing new service offerings to drive business results.

Brett Worthington

Senior Vice President, Business Development
Frontdoor Home

Brett Worthington joined Frontdoor in September 2018 as senior vice president of business development. Worthington brings a unique background in the technology and home services industries to this role, where he will be responsible for leading the multi-brand sales organization, expanding relationships in the real estate industry and pursuing new lines of business through partnerships and acquisitions.

Most recently, Worthington served as vice president of global business development and strategic partnerships for Samsung SmartThings, and was responsible for the development of partnerships and services globally as well as its go to market strategies. Prior to this, he led the development of an IoT smart home platform and served as director of business development for Ingersoll-Rand.

In addition to holding several leadership positions at Wink, and BMC, Worthington served 10 years in the U.S. Army and is a veteran of Operation Iraqi Freedom IV and V. He holds a bachelor’s degree in political science from University of Utah.

Kyle Yount

Director of Business Development
Domestic and General

Kyle Yount is the Director of Business Development for Domestic and General. Kyle recently joined the Domestic and General team in late 2021 after 20 plus years in the retail and business development space. 2022 is setting up already to be a great year as Kyle and the team to continue to build the Domestic and General US partnerships in the OEM and retail space!

Domestic and General is the UK’s leading appliance care provider and have been in business for over 100 years, with a proud history of looking after people and their products when things go wrong. Major manufacturing, retail and financial services brands choose to work closely with us. Whoever we’re working with, we tailor our approach to get the best results, while keeping our customers’ interests at heart. We manage the whole insurance and warranty process, including appliance registration, mailing, contact centers, repair networks, in-house administration and claims handling. We recently opened our US operations and operate across several different international markets, most notably in the UK, Germany, Spain, Australia, France, Italy and Portugal.